FAQ

Welcome to Love by Milshtein! Below, you’ll find answers to some of the most common questions about our products, ordering process, shipping, and more. If you need further assistance, please feel free to contact us.

Orders & Payments

How do I place an order?

Simply browse our website, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your details and complete your order.

What payment methods do you accept?

We accept:

Credit & Debit Cards (Visa, MasterCard, American Express)
Apple Pay
PayPal

All transactions are secure and encrypted.

Can I modify or cancel my order after placing it?

We process orders quickly, so we cannot guarantee modifications. If you need to change or cancel your order, contact us immediately at LoveByMilshtein@gmail.com, and we will do our best to assist you.

Shipping & Delivery

Where do you ship to?

We offer worldwide shipping, including the U.S., Europe, and Israel.

How long does shipping take?

Shipping times vary depending on your location:

Israel: 2-5 business days
S. & Europe: 5-10 business days
Other international locations: 7-15 business days

How much does shipping cost?

Shipping costs depend on your location and will be calculated at checkout. We may offer free shipping on select orders or promotions.

Will I be charged customs or import taxes?

International orders may be subject to customs duties, VAT, or import taxes, which are the buyer’s responsibility. Please check your country’s regulations before ordering.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition.

How do I return an item?

To initiate a return, please contact us at LoveByMilshtein@gmail.com with your order number and reason for the return. We will provide further instructions.

Are there any items that cannot be returned?

Yes, the following items are non-returnable:

Custom or personalized products
Gift cards
Items on sale or special promotions

Do you offer exchanges?

We do not offer direct exchanges. If you wish to exchange an item, return the original product and place a new order.

When will I receive my refund?

Refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

Products & Care Instructions

What materials are used in your products?

Our products are crafted from premium, high-quality materials, designed for durability and elegance. Specific material details are listed in each product description.

How do I care for my items?

To maintain the quality of our products, follow these care guidelines:

Cushions: Dry clean only for best results.
Jewelry (Bracelets): Avoid contact with perfume or harsh chemicals. Store in a dry place.

Account & Support

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive promotions.

How do I track my order?

Once your order ships, you will receive a tracking number via email to monitor delivery status.

I forgot my password. How can I reset it?

Go to the login page and click “Forgot Password” to reset it via email.

How can I contact customer support?

For any inquiries, email us at LoveByMilshtein@gmail.com. We aim to respond within 24-48 hours.

We hope this FAQ answers your questions! If you need further assistance, feel free to reach out.

Email: LoveByMilshtein@gmail.com
Phone : +972-555020200
WhatApp : +972-555020200
Website: www.LoveByMilshtein.co.il

If you need further assistance, please feel free to contact us.

Email: LoveByMilshtein@gmail.com
Phone : +972-555020200
WhatApp : +972-555020200
Website: www.LoveByMilshtein.co.il

Thank you for shopping with Love by Milshtein!

BY MILSHTEIN

Orders & Payments

Shipping & Delivery

Returns & Refunds

Products & Care Instructions

Account & Support

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